General Conditions of Sale
1. Presentation
EPHEMINK, a sole proprietorship, (hereinafter "EPHEMINK" or "we") offers temporary tattoos for sale via its website. These general terms and conditions of sale (GTC) govern all relations between EPHEMINK and its customers, whether individuals or professionals.
2. Purpose and scope of application
These General Terms and Conditions apply automatically to all sales of products made on the EPHEMINK website. They prevail over any other conditions set by the customer, unless we expressly waive them in writing. Placing an order implies the customer's full and unreserved acceptance of these General Terms and Conditions.
3. Products
3.1. The products offered for sale are described and presented with the greatest possible accuracy. However, slight variations may occur, in particular due to the manufacturing process or the display of colors on screens.
3.2. The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of EPHEMINK.
3.3. Products are offered within the limits of available stocks. In the event of unavailability of a product after placing the order, the customer will be informed by e-mail and will have the option to cancel his order.
4. Orders
4.1. The customer can place an order on the EPHEMINK website. The order will only be final after confirmation of payment.
4.2. EPHEMINK reserves the right to refuse any order for legitimate reasons, in particular in the event of a payment problem, incorrect address or any other problem with the customer's account.
4.3. Once the order has been validated, a confirmation email will be sent to the customer, summarizing the products ordered, their price and delivery costs.
5. Price and payment
5.1. Prices are indicated in euros and include all taxes (TTC), excluding delivery costs. Delivery costs are indicated before the order is confirmed.
5.2. EPHEMINK reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in effect at the time the order is validated.
5.3. Payment is made online via the secure Stripe platform. The accepted payment methods are:
- Bank cards: Visa, Mastercard, American Express, etc.
- Apple Pay
- Google Pay
5.4. The order will only be processed after confirmation of payment by our banking establishment.
6. Delivery
6.1. EPHEMINK delivers to all countries. Delivery times and costs are indicated during the ordering process.
6.2. Delivery times are given for information purposes only. Any reasonable delay in the delivery of the products may not give rise to the allocation of damages to the customer.
6.3. In the event of products missing or damaged during transport, the customer must make a reasoned complaint to EPHEMINK within three days of delivery.
7. Right of withdrawal and returns
7.1. In accordance with current legislation, the customer has a period of 14 days from receipt of the products to exercise his right of withdrawal, without having to provide reasons or pay penalties.
7.2. To exercise this right, the customer must notify his decision to withdraw before the expiry of the 14-day period, via the contact form on our site or by any other means unambiguously expressing his wish to withdraw.
7.3. Refunds are accepted if the products are not altered and are returned in their original packaging. Return shipping costs are the responsibility of the customer.
7.4. Custom tattoos are not eligible for refund, except in the case of a proven manufacturing defect.
7.5. Reimbursement will be made within 14 days of receipt of the returned products, or upon proof of shipment of such products.
8. Guarantees
8.1. EPHEMINK is liable for defects of conformity and hidden defects under the conditions provided for in Articles L.217-4 et seq. of the Consumer Code and 1641 et seq. of the Civil Code.
8.2. In the event of non-conformity of a product sold, it may be returned to EPHEMINK which will exchange or refund it, depending on the customer's choice.
8.3. All complaints or refund requests must be made via our contact form on the website.
9. Protection of personal data
9.1. EPHEMINK undertakes to protect the confidentiality of personal data provided by customers and to process them in compliance with the Data Protection Act of 6 January 1978 and the General Data Protection Regulation (GDPR).
9.2. Customers' personal data are used only within the framework of the commercial relationship, for processing orders, shipping products and sending commercial information if the customer has consented to this.
9.3. Customer photos are not kept after the order has been processed.
9.4. In accordance with the law, the customer has the right to access, rectify and delete data concerning him/her. To exercise this right, the customer can contact EPHEMINK via the contact form on the website.
10. Intellectual property
10.1. All elements of the EPHEMINK site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.
10.2. They are the exclusive property of EPHEMINK. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, without the prior written consent of EPHEMINK, is strictly prohibited.
11. Age restrictions and precautions for use
11.1. The application of tattoos on the skin of babies and children under 3 years old is strongly discouraged.
11.2. It is recommended to carefully follow the application instructions provided with the products to ensure an optimal and risk-free experience.
11.3. In case of allergic reaction or irritation, stop using the product immediately and consult a doctor if necessary.
12. Customer service and complaints
12.1. For any questions, information or complaints, EPHEMINK customer service is at your disposal via ourย contact form .
12.2. We undertake to respond to all requests as quickly as possible, and at the latest within 48 working hours.
13. Disputes
13.1. These T&Cs are subject to French law.
13.2. In the event of a dispute, an amicable solution will be sought before any legal action. In the absence of an amicable agreement, any dispute relating to the existence, interpretation, execution or termination of the contract concluded between EPHEMINK and the customer, even in the event of multiple defendants, will, in the absence of an amicable agreement, be under the exclusive jurisdiction of the French courts of the place of EPHEMINK's registered office.
14. Modification of the T&Cs
14.1. EPHEMINK reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in effect on the date of the customerโs order.
14.2. Customers are invited to regularly consult the T&Cs in order to be aware of any changes they may have made.
15. Contact
For any questions or complaints relating to these T&Cs, your orders or our products, please do not hesitate to contact us via ourย contact form .
Last updated on: September 17, 2024