Frequently Asked Questions (FAQ) - Ephem'ink
About our temporary tattoos
Q: How long do your temporary tattoos last?
A: Our temporary tattoos typically last 1-3 days, depending on the location on the body and care. For longer lasting results, avoid rubbing the area and apply a moisturizer.
Q: Are your tattoos safe for skin?
A: Yes, our tattoos are made with high quality, hypoallergenic and skin-friendly inks. However, if you have sensitive skin, we recommend testing on a small area before full application.
Q: Can your tattoos be used on children?
A: Our tattoos are suitable for children from 3 years old. However, application is strongly discouraged on the skin of babies and children under 3 years old. Adult supervision is recommended for application.
Orders and customization
Q: Do you offer custom tattoos?
A: Yes, we offer a customization service for your temporary tattoos. You can send us your own photo or image via our online form. We will use it to create your personalized tattoo without any changes to the design.
Q: What is the lead time for a custom order?
A: For custom orders, our processing time is typically 3-5 business days. We recommend ordering at least a week before your event to ensure you receive your tattoos on time.
Q: Can I order tattoos in bulk for an event?
A: Absolutely! We offer special pricing for bulk orders, ideal for weddings, festivals, or corporate events. For orders of several hundred or thousands of tattoos, we recommend ordering at least 15 days before your event. Contact us for a personalized quote.
Application and maintenance
Q: How to apply temporary tattoo correctly?
A: Each tattoo comes with detailed instructions. In short: clean the area, remove the protective film, apply the tattoo design side down to the skin, moisten thoroughly with a sponge, wait 30 seconds, then carefully remove the paper.
Q: How can I extend the life of my tattoo?
A: To maximize the life of your tattoo, avoid excessive rubbing, prolonged exposure to water, and applying oily creams to the tattooed area. Applying a thin layer of oil-free moisturizer every day can help preserve the tattoo.
Q: How to remove the tattoo?
A: To remove the tattoo before it fades naturally, you can use baby oil or coconut oil. Apply generously, leave on for a few minutes, then gently rub off with a washcloth.
Payment and security
Q: What payment methods do you accept?
A: We accept payments by credit card (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay through our secure Stripe platform.
Q: Is my payment information secure?
A: Absolutely. We use Stripe, a recognized and secure payment platform. Your banking information never passes through our servers and is fully encrypted.
Q: Are there any hidden fees?
A: No, all charges (products and shipping) are clearly stated before you confirm your order. There are no additional charges, except for international deliveries where customs taxes may apply depending on the destination country.
If you can't find the answer to your question, please feel free to contact us via our online form. We will be happy to help you!